FAQ

CANDLES

Are your candles vegan / eco-friendly?

Yes all our candles are vegan and cruelty free. We use 100% natural soy wax which is a renewable resource. Our wicks are made from cotton and are lead free. Soy wax burns cleaner and longer than paraffin (petroleum based) wax and produces less soot.

Candle Safety

We include candle safety instructions on every candle. This is in the form of a label on the base of the candle. For more information, you can find a full list of candle safety recommendations on every product page.

What kind of fragrances do you use?

We use mainly synthetic fragrance oils that are specially designed to work with soy wax. Sometimes we also use essential oils. All fragrances are vegan and cruelty-free.

CANDLE LABELLING & PACKAGING

What are all these labels on my candle?

There are (at least) three labels on every candle we sent out. One is obviously the product label with the name etc, the second is the safety label - don't eat, don't leave unattended etc - the third is the CLP label which is a requirement for all candle producers in the UK and Europe. 

What is CLP?

You can read all about CLP here but in a nutshell, CLP applies to any non-cosmetic products containing fragrance, such as perfumes or essential oils, and requires the producer to label their products with the chemical ingredients contained in the fragrance and any associated warnings. This is important information for anyone but particularly those who have allergies or fragrance sensitivities.

What products need a CLP label?

All products manufactured in the UK and Europe containing fragrance must have a label somewhere on the packaging. This applies to products for sale.

ORDERS

Where can I buy your candles?

Here on this website! We also sell on Etsy, and you can also find our candles in some of the Book Delights themed boxes

Can I visit and buy candles in person?

I'm sorry but at the moment, we do not have a bricks and mortar shop so you can only buy our candles online currently

Can I use a coupon code?

Yes you can! We issue various coupon codes throughout the year, for sales, special offers, and through our Reps. Please subscribe to our Newsletter for the latest coupon codes. Only one coupon code can be used per purchase.

Can I cancel my order?

Yes you can cancel your order up until the order has shipped. Once it has been shipped it can no longer be cancelled but you can return it - see returns policy for more details

SHIPPING

UK Orders

Current processing time is 1-3 days before your order is ready to be shipped. Shipping options are Second Class and First Class mail and tracked mail. If you select tracked mail, you will receive a tracking number when your order has shipped.

International Orders

All orders are shipped from the UK by airmail or tracked airmail. Depending on your country, this can take from 1-3 weeks (sometimes longer during busy periods). If you have selected a tracked mail option, you will receive a tracking number when your order has shipped. Please note that your order may attract additional charges, customs & import duty or other tariffs associated with importing goods into your country. You, the buyer, are responsible for paying these charges. They are not included in the shipping costs.

Shipping Costs

Candles are heavy therefore shipping costs can be high. We're sorry, but there is nothing we can do about that. We offer the best rates that we are able to at the moment and make no money on shipping.

RETURNS

What's your returns policy?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. We do not offer exchanges. For more information about returns, please refer to our Shipping & Returns page.

I've changed my mind / don't like the scent

If you don't like your candle, and it is still within the 14 day return policy, then you can return any unused, unlit, candles for refund at your expense. We recommend you use a trackable service, and upon receipt, we will inspect the product, and if it is in pristine, unused condition, issue you a refund for the product only.

My candle is faulty!

Please note that any frosting, cracking or other discolouration is a natural characteristic of soy wax and does not constitute a fault. These characteristics do not affect the burn or the smell of your candle and are not considered to be faults.

REVIEW REQUESTS / FREEBIES / REPS

I have a book blog / booktube / instagram and want to review your stuff - will you send me free items for review?

Thanks for your interest in Good Book Hunting!  As you can imagine we get a lot of requests like this one.  We are specifically looking for Instagrammers and Booktubers with large numbers of subscribers, potentially to post awesome photos and unboxing videos of our products on their accounts, stories, etc.  Please visit this Review Request page and fill in your details.  Please note however that we do get a lot of requests, but if we think your audience is particularly suitable for our products, then we may contact you. We are not able to reply to everyone due to the volume of requests.

If you are interested in being a Good Book Hunting Rep, please follow us on Instagram and enter our Rep Search.
What's a Rep Search?

Search Instagram for #repsearch for more information. Basically companies select "brand enthusiasts" to represent their company on social media, and in return they are given free products to help with promotion of said products.

Free Samples

See above for more information

WHOLESALE

Do you wholesale any of your products?

Yes we do! We offer wholesale pricing for our 4oz and 8oz candles, including candle of the month, seasonal candles and custom candles. We do not offer wholesale pricing for non-candle products, sale items or clearance items.

How do I place a wholesale order?

Please contact us using the form on our Wholesale page. Please give us as much information as possible about your business/company/organisation, and what you're requirements are.

Can anyone buy wholesale?

No, sorry. Wholesale pricing is only available to B2B customers in the UK and Europe at the moment.

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